After you create a new account, we will schedule a Meet + Greet to get to know you and your pet. Please sign the Pet Care Contract on our App as well as provide all your information as well as your pet's info and any other useful information that will help us care for your pet(s) in the best possible way. *We would appreciate 5 days notice to give us time to come out and meet you and your pet for austin dog walking + austin pet sitting.
The Sporty Dog requires a valid credit card or debit card to secure all Austin Dog Walking + Austin Pet Sitting reservations. You will receive an invoice upon booking or we will charge your card for all payments 2 days prior to the first day of the scheduled visit. *Late fees apply if payment is not received before services rendered to secure your pet's spot.
Reservations with fewer than 5 days notice for services, last minute booking requests, next day service, or same day service or On DEMAND Austin Dog Walking or Austin Pet Sitting are charged an additional fee. We will do our best to fit your pet in but please see your pet portal for last minute booking requests. Please Do Not call or text the main number but submit ALL requests thru the Pet Portal or App and we will approve them within 24 hours during business hours.
Holiday Surcharges (billed at the rate of a visit and a half) apply to the following holidays:
New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve, Christmas Day & New Years Eve.
*Holiday fees are collected at booking to reserve your spot. We can not give credits or refunds during the high demand holiday season. Make sure to book us early on those dates for any austin dog walking or austin pet sitting services.
We do not recommend hiding keys in the event the key is lost, stolen or misplaced and your pet sitter can not get inside to care for the pet or worse your pet escapes. We want to make sure we spend the entire visit caring for your pet and not on a hunt to find hidden keys. We appreciate your cooperation on keeping the key process simple and safe. Please have all keys, fobs, codes and or lock boxes ready at the meet n greet. We prefer to use lockboxes.
We do require TWO (2) working keys or modes of entry if you choose to forgo a lockbox:
The Sporty Dog should be the only service providing pet care services during the time you are utilizing either our austin dog walking or austin pet sitting services. We can not accept shared assignments with others due to any confusion regarding the pet care and safety of the pets as well as our bonding insurance doesn't cover these type of situations. Please let us know in advance if anyone else will be coming into the house ( maids, pool cleaning or yard services) as well as family, friends...
The Sporty Dog does not give refunds for cancelled visits for austin dog walking + austin pet sitting. However, if more than 48 hours notice is given for an emergency cancellation, a one time credit will be applied to your account for future visits. Cancellations made within 24 hours of the first scheduled dog walk or pet visit will be subject to a cancellation fee for all services booked. Holiday cancellations require 7-day notice, or you will be charged 50% of the entire scheduled service.
Please note: The Sporty Dog Inc. reserves the right to deny service or terminate all Austin Dog Walking + Portland Dog Walking services because of safety concerns, financial concerns, pet aggression, client disrespect or inappropriate/uncomfortable situations.
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